#BestSupport

Your Competent and Reliable Partner

Our goal is to ensure that you can easily use your 3D sensor and infrared camera. Explore our extensive support materials on our website, featuring setup guides, troubleshooting, and software.

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Product Documentation

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These videos provide clear, step-by-step guidance on special features and software, ensuring you have the visual support you need, whenever you need it.

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“Operational efficiency is paramount. At AT Sensors, our support team delivers rapid, solution-oriented assistance, minimizing downtime and maximizing performance. We don’t just fix issues; we optimize systems, ensuring our customers maintain a competitive edge through reliable, cutting-edge technology. AT Sensors Support is a strategic partner in their success.”

André Kasper, AT Sensors
Chief Technical Officer, CTO

Your Dedicated Support Heroes!

Say hello to the team that’s always ready to lend a hand! Our skilled support professionals are experts in all topics around 3D sensor technology and infrared cameras. We’re dedicated to providing you with competent and helpful assistance, and we genuinely enjoy ensuring you have a positive experience.

Stephan Regenhardt

Head of Support & Applications

Matthias Schwietering

Support & Application Engineer

Matthias Hinkel

Support & Application Engineer

Tim Lüdemann

Support & Application Engineer

FAQ

What does a 3D sensor cost?

The costs naturally depend on the application and level of customization, but our sensors start at a price of $4,200.

How do I configure my specific MCS?

Our sales team has a dedicated configurator for your specifications, allowing us to set it up together and generate the corresponding datasheet for you directly.

What is the warranty duration?

24 months

Who can I contact in case of support issues?

You have the option to access current documentation and software tools through our product support page. Alternatively, you can also contact our support team directly by phone or email.

How do I integrate the sensor into my application?

For this purpose, we provide our customers with our AT SolutionPackage, which includes SDKs and examples for integration into all common image processing systems.

What software is included with the sensor?

Included in our AT SolutionPackage, are tools such as cxExplorer, cxShow3D in addition to cxSDK and application solutions like our cxMetrologyExplorer tools.

How do I know which sensor is right for my application?

With our 25 years of expertise as component manufacturers in the field of 3D image processing, we have comprehensive knowledge in 3D laser triangulation sensor applications. Therefore, we can offer you optimal advice on which sensor is best for your application. Feel free to reach out to our sales team with confidence: [email protected].

Online Support

In some cases, the fastest way to help is via online access. If you have agreed with our support team on this type of solution, please click the following button to go to the Anydesk website where you can download the appropriate client for your operating system:

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